Capital District Mobile Veterinary Services Owner Sarah Nolan, standing, and veterinary assistant Anne Giagni recently started making house calls to see dogs and cats.
CAPITAL DISTRICT Many pet owners know the feeling of dread that accompanies getting ready to take an uncooperative animal friend to the veterinarian.
Capital District Mobile Veterinary Services is looking to take some of that stress out of the experience, though, by bringing the vet’s office to the pet. Owner Sarah Nolan and veterinary assistant Anne Giagni started making house calls about three months ago, and according to Nolan, things have taken off faster than she could have imagined.
Nolan, a Saratoga Springs native, had been working at an Albany practice for eight years and said people would “constantly” call and ask for a veterinarian to come to their home to see their pet. Now, that’s exactly what she does offering a variety of services, such as annual wellness exams and vaccinations, behavior consultations and blood work.
“A lot of big cities have that service and I thought it would be a great way to own my own business without all that overhead and a lot more personal experience going into people’s homes,” Nolan said. “The biggest reason I did it is the stress for animals. By going into their homes they react so differently.”
Giagni, a Guilderland native and Latham resident who has been in the veterinary field for 17 years, agreed easing stress was the biggest difference from operating out of a brick-and-mortar location.
“Everybody is a lot more calmer in the home and the pet isn’t looking at us as the bad guy,” Giagni said.
Being outside of an office during work also has its benefits.
“I love not being in one building all day,” Giagni said. “You get a better client relationship going into the home and you don’t have that rushed feeling about the appointments.”
The only real limitations of her mobile-only business, Nolan said, are not offering X-rays or surgeries, but she will recommend a local veterinarian to perform such procedures if needed.